Can I take my car to be repaired at a main dealer?

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• Where can I take my car to be repaired?

  In most circumstances the supplying dealer will invite you back for repair, but you can use your local independent garage if you wish.  A mandatory requirement that they are VAT registered.  We always recommend using reputable garages such as ones ...

• Will I automatically be supplied a courtesy car whilst my vehicle is being repaired?

  Sometimes a repair can be completed whilst you wait with the vehicle, meaning it is not necessary to conduct a vehicle exchange.  ​ If you specifically require a courtesy car then please ask your supplying dealer in advance, or alternatively your ...

• Do I call the supplying dealer or Warranty Protect if a fault develops on my car?

  Your first point of contact should always be the Warranty Protect team. Your claim handler will advise you to take the vehicle to a trusted garage so a diagnosis can be conducted. Once the fault is diagnosed the claim handler will be able to cross ...

• Do I have to tax and insure the courtesy car?

  The courtesy car will have been taxed and insured by the supplying dealer all under their policy. 

• Will the courtesy car be a like for like model of my vehicle?

  Unfortunately the courtesy car supplied will not be identical to your current car. However, our supplying dealers do routine checks on their courtesy vehicles to ensure safety standards are met, allowing you to carry on with your day to day life.  It ...