Will I be charged for the courtesy car?

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• Will I automatically be supplied a courtesy car whilst my vehicle is being repaired?

  Sometimes a repair can be completed whilst you wait with the vehicle, meaning it is not necessary to conduct a vehicle exchange.  ​ If you specifically require a courtesy car then please ask your supplying dealer in advance, or alternatively your ...

• Will the courtesy car be a like for like model of my vehicle?

  Unfortunately the courtesy car supplied will not be identical to your current car. However, our supplying dealers do routine checks on their courtesy vehicles to ensure safety standards are met, allowing you to carry on with your day to day life.  It ...

• Do I have to tax and insure the courtesy car?

  The courtesy car will have been taxed and insured by the supplying dealer all under their policy. 

• What happens if I have an accident in the courtesy car?

  After making sure that you and any other people involved are safe, please contact the supplying dealer to inform them of the situation.  Unless you have paid the optional waiver fee that the supplying dealer have available, there will be an excess ...

• Where can I take my car to be repaired?

  In most circumstances the supplying dealer will invite you back for repair, but you can use your local independent garage if you wish.  A mandatory requirement that they are VAT registered.  We always recommend using reputable garages such as ones ...