Where can I take my car to be repaired?

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• Can I take my car to be repaired at a main dealer?

  As we operate a used car warranty we do not advise for your chosen repair garage to be a main dealer. If you have already taken your car to a main dealer without our consent, we may instruct you to change the repairing garage to an independent ...

• Will I automatically be supplied a courtesy car whilst my vehicle is being repaired?

  Sometimes a repair can be completed whilst you wait with the vehicle, meaning it is not necessary to conduct a vehicle exchange.  ​ If you specifically require a courtesy car then please ask your supplying dealer in advance, or alternatively your ...

• Will I be charged for the courtesy car?

  It is uncommon for supplying dealers to charge daily use fees whilst your vehicle is being repaired by them. However this cannot be guaranteed on every occasion and will be dependant on the circumstances of the repair.  Please speak to your Warranty ...

• Do I have to tax and insure the courtesy car?

  The courtesy car will have been taxed and insured by the supplying dealer all under their policy. 

• Do I call the supplying dealer or Warranty Protect if a fault develops on my car?

  Your first point of contact should always be the Warranty Protect team. Your claim handler will advise you to take the vehicle to a trusted garage so a diagnosis can be conducted. Once the fault is diagnosed the claim handler will be able to cross ...